Your data at l98 Privacy Complete Secure

L98 (l98.vin) is an online gaming platform delivering entertainment services to players in Bangladesh and beyond. We believe privacy is a fundamental right — which is why l98 was built from the ground up to keep your data protected at the highest level.

This Privacy Policy explains what types of data we collect, why we collect it, how long we retain it, and what rights you have. It applies to the l98.vin website and all associated services.

L98 collects data in two ways — information you provide directly and information collected automatically as you use the site. Details are outlined below:

Information Provided Directly:

• Name, date of birth, and gender (collected at registration)
• Email address & mobile number
• Residential address and country
• National ID or passport (for KYC verification)
• Payment information (mobile banking number, e-wallet ID)
• Messages and contact details submitted to support

Automatically Collected Information:

• IP address & device type
• Browser Type & Version
• Time spent on site, page view history
• Gaming Activity & Betting History
• Login time, logout time & session details
• Information Collected via Cookies & Tracking Technologies

L98 uses your data only for specific, legitimate purposes. We never use your information in ways you have not been informed about. The primary reasons we process your data are:

• Account management: To complete registration, login, and account verification processes.
• Service Delivery: To play games and complete deposits and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and other criminal activity.
• Legal obligations: To meet KYC, AML, and other regulatory requirements.
• Customer Service: To handle your complaints, questions, and support requests.
• Service Improvement: To analyze and improve your experience.
• Promotional Communications: To send you offers and updates based on your preferences and consent.
• Responsible Gaming: To detect problematic gaming patterns and provide appropriate support.

L98 never sells your data. However, delivering our services may require sharing limited information with trusted third parties. In every such case, a data protection agreement is in place.

Cookies are small text files stored in your browser. l98 uses cookies to improve site functionality and personalize your experience. l98 uses three types of cookies:

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Collects site usage statistics to help improve our services.
• Preference Cookies: Remembers your language, theme, and other preferences.

You can disable non-essential cookies through your browser settings. Keep in mind that disabling certain cookies may affect the functionality of some site features.

L98 applies industry-standard technical and administrative safeguards to protect your data. Our security framework is structured across the following layers:

• SSL/TLS encryption: All data transfers on the site are encrypted with 256-bit SSL.
• Firewall Protection: An advanced firewall system guards against cyber attacks.
• Two-Factor Verification: Additional verification for sensitive activities.
• Regular Security Audits: Regular security audits conducted by independent experts.
• Access Controls: Only authorized personnel have access to data on a need-to-know basis.
• 24/7 Monitoring: Continuous system monitoring and threat detection.

Under l98's Privacy Policy, you have the following rights. To exercise any of them, contact us at [email protected]:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used.
• Right to Data Portability: You can receive your data in a readable, portable format.
• Right to object: You may object to the use of your data for specific purposes.
• Right to Unsubscribe from Promotional Communications: You may unsubscribe from marketing emails at any time.

L98 does not retain your data longer than necessary. Different retention periods apply depending on the type of information:

• Account information: For the lifetime of the account and up to 5 years after closure.
• Transaction Records: A minimum of 5–7 years as required by law.
• Gaming History: Up to 2 years after account closure.
• Customer Support Message: Up to 2 years after resolution.
• Log Files: Up to 1 year for security purposes.
• KYC documents: 5–10 years in accordance with legal obligations.

Once the defined retention period expires, data is securely deleted or anonymized.

L98 is an 18+ platform. We do not knowingly collect data from anyone under 18. Age is verified at registration, and additional KYC verification may be required in cases where there is any doubt.

If l98 becomes aware that personal information has been inadvertently collected from a minor, it will promptly delete that information and close the associated account. If you have knowledge of such an incident, please notify us at [email protected].

L98 may update this Privacy Policy from time to time. Changes may be necessary due to regulatory updates, new services, or technical improvements.

• For significant changes, a notification will be sent to your registered email address.
• The date of any changes will always be displayed at the top of this page.
• Continued use of the site after changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the changes, you have the right to close your account.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact our dedicated privacy team:

• Email: [email protected] (use the subject line "Privacy Request" for all privacy-related inquiries)
• Response Time: Typically within 3–5 business days
• Urgent Matters: Security-related urgent matters are responded to within 24 hours.